» FAQ About Challenge Coins

FAQ About Challenge Coins

Q. Can I buy a coin I see on your website?
A . Sorry, we do not sell individual coins that have been made for our customers.
Q. How long will it take to make my coins?
A . On average an order takes 15 - 20 days to produce after the final artwork is approved. This overall production time will depend on the quality of the initial artwork, changes or revisions to the art, the speed in which the customer replies to emails and the shipping destination. APO / FPO addresses will take longer to deliver to. Please see delivery schedule for further information.
Q. What is required to start an order?
A . For all orders, a deposit in the amount of the die fee is required to start an order. The balance of the order is due prior to the coins being shipped. On re-orders payment is due when the order is placed.
Q. Can we use a government Purchase Order?
A . Purchase orders are accepted after an account has been established with our company. Since most units on organizations have access to a credit card or IMPACT card we suggest you use that as your method of payment. However, if the order amount exceeds the purchase limit we will work with you to set up another method of payment.
Q. Can I have less than 100 coins made?
A . The minimum quantity for a coin order is 100 coins because he process of setting up the die, plating the coins and mixing the colors is very involved.